Conditions of Sale

Recitals

Cooperativa Artigiana Radiotaxi soc.coop. is a traditional Italian Cooperative "a mutualità prevalente", with registration no. A 156238 and head office in Mestre (Venice), in Via Piave 208, Tax ID no. and registration no.: 00708250279 on the Venice Business Register, where it is classified as a Small Business and filed under no. 999979 of the small business register. It represents 90% of taxi drivers of the contingent for the Municipality of Venice.Cooperativa Artigiana Radiotaxi Soc. Coop., in the interests of its members and in keeping with the cooperative principle of mutual aid, collects payment for the voucher in advance, in the name and on behalf of its members, who subsequently provide the service described on the voucher. Therefore, Cooperativa Artigiana Radiotaxi soc.coop. never acts as a supplier of the services.Please take care to read these General Contract Conditions, which define the terms and conditions based upon which the vouchers are issued by Cooperativa Artigiana Radiotaxi soc.coop.

Definitions

Each of the following terms and definitions shall have the meaning attributed to it hereinunder. Please note that the definitions apply to both singular and plural forms of the words in question.Voucher: a document entitling the holder to a taxi transport service.Run: the taxi journey from the departure to the arrival point, by the shortest route, decided upon at the exclusive discretion of the taxi driver.Customer: the person who purchases a Voucher. The Customer may or may not be the Beneficiary, depending on whether s/he uses the Voucher personally or purchases it for someone else.Voucher Code: the number, to be given to the taxi driver from Cooperativa Artigiana Radiotaxi Soc. Coop., entitling the customer/beneficiary to use the service described on the Voucher.Taxi driver: the person who provides the service indicated on the Voucher. It is the first taxi available at the taxi rank, or the first to arrive at the departure point following a phone call to 041-5964.General Conditions: these general contract conditions, applicable to the sale of the Vouchers on the website of Cooperativa Artigiana Radiotaxi Soc. Coop. Vouchers and to the use thereof. Website: the website www.radiotaxivenezia.it

General Provisions

The Vouchers may be purchased exclusively through the Website. The Customer/Beneficiary may not resell or market the Vouchers in any way.Cooperativa Artigiana Radiotaxi Soc. Coop. declines all responsibility for Vouchers purchased on websites or virtual stores other than the Website indicated (including, but not limited to, sales and exchange and online auction websites) or resold or marketed by Clients/Beneficiaries in breach of the prohibition above.The Customer must read these General Conditions carefully. In the event the Customer is not the Beneficiary of the Voucher s/he must inform the Beneficiary of these General Conditions, which are also to be considered binding for the Beneficiary of the Voucher.Cooperativa Artigiana Radiotaxi Soc. Coop. reserves the right to make changes to the General Conditions at any time, without prior notice, without prejudice to the fact that the Customer's purchase, carried out in compliance with the provisions set out hereinunder, is governed by the General Conditions in force on the day of the purchase.Each Customer declares that s/he is at least 18 years of age, and possesses the capacity to act, in compliance with art. 2 of the Italian Civil Code, in order to access the Website and use it in compliance with these General Conditions. If the Customer is purchasing a Voucher for a person under 18, s/he declares s/he has the authority to accept the General Conditions on behalf thereof.The Customer declares that /he is willing to provide true, accurate and complete information on himself/herself at the request of Cooperativa Artigiana Radiotaxi Soc. Coop., those entrusted with providing assistance on the part of Cooperativa Artigiana Radiotaxi Soc. Coop. or the taxi drivers who are members of Cooperativa Artigiana Radiotaxi Soc. Coop..

Procedure for purchase and formalising the contract

The procedure for purchasing Vouchers is as follows: :

  • The Customer chooses the run from those available on the Website;
  • After checking that the run selected is the one s/he requires, the Customer must complete the form with all the personal details requested;
  • The Customer will then be shown a summary of his/her selection with details of the run selected and the total price;
  • The Customer must then choose whether or not to sign up for the newsletter, and must explicitly accept these General Conditions by placing a cross in the appropriate box;
  • When the Customer clicks on "Proceed", s/he will be take to a page showing a summary of the run selected;
  • Clicking on the “Pay with PayPal” button will take the Customer to the PayPal system, where s/he will be able to pay by credit card or using his/her PayPal account.
  • Once payment has been completed, the Customer will automatically be taken back to the Website, where the purchase confirmation screen will appear;
  • Lastly, the Customer will receive an e-mail with the Voucher, containing the Voucher Code. The purchase of a Voucher through the website is subject to the provisions set out in Section II, Heading I, Title III of Legislative Decree no. 206/2005. The purchase contract is deemed to be complete once the order has been accepted by Cooperativa Artigiana Radiotaxi Soc. Coop.. Said order will be carried through by sending the Customer a confirmation e-mail, containing a summary of the details of the contract and the period for which the Voucher is valid. The Customer should print and keep the confirmation e-mail as proof attesting to his/her purchase of the Voucher.The purchase contract is deemed to be complete once the order has been accepted by Cooperativa Artigiana Radiotaxi Soc. Coop.. Said order will be carried through by sending the Customer a confirmation e-mail, containing a summary of the details of the contract and the period for which the Voucher is valid. The Customer should print and keep the confirmation e-mail as proof attesting to his/her purchase of the Voucher.

Validity and Conditions for use of the Voucher.

The Voucher is valid for use at any time and on any day of the week, including weekends, and is valid for 180 days from the date of purchase. The Voucher allows the holder to travel on the run described once only, and the taxi may be used by up to 4 passengers, along with their luggage.To use the voucher, the Customer must go to the taxi rank indicated as the departure point, and show the Voucher received via e-mail to the first taxi driver from Cooperativa Artigiana Radiotaxi Soc. Coop.. Before the start of the journey, the Voucher Code will be verified using the electronic viewer aboard the taxis of Cooperativa Artigiana Radiotaxi Soc. Coop. Once the validity of the Voucher Code has been verified, the taxi driver will provide the service described on the Voucher, notwithstanding the traffic conditions, which as a result of accidents or industrial action may make it impossible for the chosen service to be provided. In such cases, the taxi driver will take the Beneficiary to the nearest inter-modal hub to the arrival point selected so the destination required can be reached; no expense necessary to reach the arrival point may be attributable to the taxi driver or to Cooperativa Artigiana Radiotaxi Soc. Coop.(in such cases, the cost of the Voucher will not be refunded)The service provided is subject to the specific conditions contemplated by the Italian Highway Code, the Municipal Regulations governing non-regular public car transport services, taxis and car hire with driver, as well as by all resolutions, orders and provisions issued by the Municipal Administration of Venice and any provisions that may be issued by the authorities and the police forces. It is up to the Beneficiary to ensure that the run selected is feasible. The route for the run selected will be decided at the discretion of the taxi driver, based on the traffic conditions, without making any stops at the request of the Client during the service. Cooperativa Artigiana Radiotaxi Soc. Coop. accepts no liability for the route selected by the taxi driver.To use the service, the Beneficiary of the Voucher enters into a contract with the taxi driver belonging to Cooperativa Artigiana Radiotaxi Soc. Coop. who holds the taxi license of the municipality of Venice. The taxi driver is solely responsible for the service to which the contract conditions of the taxi driver apply, unless otherwise provided for in these General Conditions.The photographs on the website are merely indicative and do not constitute any kind of contractual undertaking on the part of the website or of third parties. Therefore, Cooperativa Artigiana Radiotaxi Soc. Coop. may not be held liable in the event taxis other than those shown on the pages of the website are used.Cooperativa Artigiana Radiotaxi Soc. Coop. requires its taxi drivers to have a valid insurance policy appropriate for the type of service offered and of a value of twice the legal minimum. The Beneficiary must nonetheless verify the existence of this insurance, and that it is sufficient to cover the risks connected with the activity chosen. In this regard, Cooperativa Artigiana Radiotaxi Soc. Coop. declines all responsibility. The carrying out of the services in proper conditions of safety does not dispense the Beneficiary from observance of the rules set out in the Italian Highway Code in force at the moment the service detailed on the Voucher is carried out. Failure on the part of the Beneficiary to observe the provisions of the Italian Highway Code will exempt the taxi driver from all responsibility, and in no event may Cooperativa Artigiana Radiotaxi be held responsible for failure to observe the laws regarding road traffic and public transport.Italian law allows children under 12 accompanied by persons over 16 to travel in the back seats of a taxi without using the appropriate retaining devices. If the Beneficiary wishes to use said devices s/he must provide them to the taxi driver.

Prices and payment conditions.

The prices of the Vouchers are those indicated on the Website at the time of purchase.The sale of the Vouchers of Cooperativa Artigiana Radiotaxi Soc. Coop. is not subject to VAT, pursuant to art. 2, para. 3, lett. a), of Presidential Decree no. 633/1972.Payment of the Voucher must be made by credit card (Visa/Visa Electron, Eurocard/Mastercard) or using the Customer's PayPal account, following the instructions provided. The entire amount of the order will be charged to the credit card or PayPal account the moment the order is placed.Cooperativa Artigiana Radiotaxi Soc. Coop. reserves the right to suspend the order in the event of failure to authorise payment on the part of the bank or the manager of the credit card used.The Website allows for the transmission of the Customer's data, in compliance with data protection and security regulations, at the time of the order (SSL secure encrypted server).

Right to cancel.

The Customer may cancel the contract, pursuant to art. 64 et seq. of Legislative Degree no. 206/2005, without having to provide any justification or pay any penalties, within 10 working days from the date of receipt of the Voucher.The right to cancel must be exercised by means of a registered letter with return receipt explicitly requesting cancellation and containing a copy of the e-mail containing the Voucher. This letter must be sent by the deadline above to: Cooperativa Artigiana Radiotaxi Soc. Coop. Ufficio Voucher, vicolo Perosi 3, 30020 Marcon Venezia.Cooperativa Artigiana Radiotaxi Soc. Coop. will refund the price of the Voucher, with value data no later than 60 days from receipt of the cancellation of the Voucher in question, by crediting the pertinent amount to the credit card the Customer used for the purchase. The return fees are charged to the Customer.

Proof of order / filing.

The Customer is expressly informed that, with the exception of clear mistakes of which the Customer must provide evidence, the data held in the database of Cooperativa Artigiana Radiotaxi Soc. Coop. constitute proof of the orders placed.The data properly stored on an IT support constitute admissible and enforceable evidence in the same terms and with the same probative value of all documents stored and received in writing.

Delivery.

The Voucher will be sent exclusively by e-mail to the address indicated when the order is placed on the Website, soon after the purchase has been completed.

Non-conformities.

The Customer/Beneficiary must notify, by means of a registered letter or e-mail to commerciale@radiotaxivenezia.it, any errors regarding the Voucher order, no later than three working days after receipt of the Voucher. Cooperativa Artigiana Radiotaxi Soc. Coop. may not be held liable vis-à-vis the Customer/Beneficiary for any complaints that do not comply with the terms of this article.

Customer Service / Complaints

Any requests for information regarding the Vouchers, the purchase or refund thereof and how the Voucher system works, must be sent by e-mail to the address commerciale@radiotaxivenezia.it, or by mail to: Cooperativa Artigiana Radiotaxi Soc. Coop. Ufficio Voucher, vicolo Perosi 3, 30020 Marcon Venezia.

Data Protection Policy.

For the purpose of complying with its contractual obligations, Cooperativa Artigiana Radiotaxi Soc. Coop. may record and process, in compliance with Legislative Decree no. 196/2003 as amended (Italian Data Protection Act), personal data regarding the Customer/Beneficiary of the Voucher for:a) requirements connected with the purchase of the Voucher and the supply of the service;b) sending the Customer/Beneficiary, by e-mail or other means, information illustrating the activities carried out by Cooperativa Artigiana Radiotaxi Soc. Coop..It is compulsory to provide the data for the purposes set forth at point a) above, because they are necessary to order the Voucher and, subsequently, for the service to be provided. Therefore, refusal to provide said data will make it impossible to provide the Customer/ Beneficiary with the services requested.It is not compulsory to provide the data for the purposes set forth at point b) above, and the only consequence of failure to do so is not having the opportunity to receive, by e-mail or other means, information illustrating the activities carried out by Cooperativa Artigiana Radiotaxi Soc. Coop..Data will be processed using systems able to guarantee the information remains secure and confidential, and may be carried out by hand or using automated instruments able to store, manage and transmit said data. The Data Controller is Cooperativa Artigiana Radiotaxi Soc. Coop., in the person of the President pro tempore.Pursuant to art. 13 of the Italian Data Protection Act, the Data Controller processes the personal data voluntarily provided by Customers/Beneficiaries, in order to carry out the obligations set forth in the contract, adopting all the appropriate measures to guarantee security and confidentiality, in compliance with the aforesaid Data Protection Act. The data collected may not be made public, but may be notified to external subjects that carry out specific tasks on behalf of the company (relating to taxation requirements, IT systems management, management of contractual obligations, etc.) and to the Administrative Authorities in order to comply with legal requirements. In compliance with the law, the Customer/Beneficiary may, in all cases and at any time, exercise his/her rights pursuant to art. 7 of the Data Protection Act (access to data, correction thereto, integration thereof or opposition to the processing thereof, etc.). The Customer/Beneficiary may exercise his/her right to access, rectify or cancel personal data, by sending notification to the following address: Cooperativa Artigiana Radiotaxi Soc. Coop. Ufficio Voucher, vicolo Perosi 3, 30020 Marcon Venezia. Please note that if you do not complete your order, you may receive an e-mail from our company to remind you of the possibility of purchasing a Voucher.

Intellectual property rights.

The names “Cooperativa Artigiana Radiotaxi” and the relevant logos, trademarks and designs, the Website, the information, the photographs and all other material present on the Website are exclusively owned by or legitimately available to Cooperativa Artigiana Radiotaxi Soc. Coop.. Customers/Beneficiaries and users of the Website may use the Materials described for personal purposes only, and in compliance with the General Conditions. All other uses are forbidden, including, but not limited to, copying, filing, selling or altering the Vouchers, as well as access to the Website via links from other websites.

Integrity of the contract.

In the event that part of all of one or more of the terms agreed upon in these General Conditions should prove invalid, void or ineffective, the remaining terms shall remain valid and effective.

Applicable law.

These General Conditions and the purchase contracts for the Vouchers are governed by Italian Law. Any disputes pertaining thereto shall be dealt with by the pertinent court of ordinary jurisdiction.